Response to patient enquiries about wanting face2face appointments

 

We apologise for not being able to offer you a face-2-face appointment without an initial assessment by one of our clinicians. In light of the recent increase in the new variant of COVID-19 that are still circulating, we need to exercise caution for the benefit of both patients invited to the surgery following a remote consultation and our practice staff, this is in line with guidance received from our Local Medical Committee.

We can assure you that if the GP feels you need to be seen face-2-face then they will arrange a date and time for you to come to the surgery.

We would encourage you to arrange a remote consultation to discuss your issues with one of the surgeries clinicians’ as you have been throughout the pandemic.

 


Telephone Problems

We are having problems with our phones. If you ring the surgery & get disconnected/ hear a message saying we are closed or the phone is unavailable ring back later or text the number when we should be open please keep trying. DO NOT TEXT the surgery, we cannot access any texts sent. If you have sent us a text after hearing this message and haven't had a reply please contact us urgently. We sincerely apologise for any inconvenience. 

Remember, when the surgery is closed you can dial 111 for medical advice or if you have a medical emergency at any time dial 999. 

(28.06.21 this problem should be fixed now)



Social Media

We are aware of the popular nature of social media and the benefits behind the many platforms available.

 

We would like to remind patients of the importance of remaining safe while using social media platforms by protecting your information and not sharing information with unknown sources. This is particularly relevant for parents/guardians with children who use social media, we would strongly encourage that children are supervised at all times when using any sort of social media.

 

We would also encourage patients to refrain from using social media as a place to air their grievances regarding the practice and to raise issues directly with the practice. This enables us as a practice to be more aware of issues raised by patients and respond effectively regarding actions taken. This can be done anonymously via the suggestions and comments slip.

Please note if we are made aware of any comments made on social media regarding the practice that directly/indirectly identifies a member of staff and are deemed to be factually incorrect or defamatory, the practice will take action to have these posts removed and may seek legal advice. 

 

We thank you for your co-operation.


CORONAVIRUS

Please see https://www.nhs.uk/conditions/coronavirus-covid-19/ for information on coronavirus. 

Due to the COVID pandemic we are working differently. If you request a GP appointment, this will initially be done via telephone consultation.  Following your telephone consultation if the GP feels you require a face to face appointment with you then this will be arranged with you at a suitable time.

The nurses and health care assistant can be booked for certain face to face appointments. Please speak to reception who will advise you which appointments can be booked in face to face.  For any appointments that are not appropriate for face to face you can request a telephone consultation.  

Our doors are closed.  In order to gain entry to the surgery for an appointment or to collect paperwork/drop off a sample please ring the intercom and a receptionist will respond. Please note that the receptionist may be already on a call or dealing with another patient so you may have to wait a few minutes.  If you have any difficulties using the intercom then please speak to reception and we can look at other suitable arrangements for you to gain access to the surgery where appropriate.

Though our doors are closed please be assured that we are here to provide you with primary medical care services as we did before and during the COVID pandemic.


Appointments

The practice runs clinics by appointment; each appointment is for 10 minutes.

You can book an appointment by phone (0161 703 9091) or by calling in to the surgery. In the event of an emergency every effort will be made for you to see a doctor the same day.

You can also book online via the link at the top of this page. In order to use this service you must have previously obtained the necessary security access codes. Please call at reception for details. Please bring a photo ID.

Consultation Times

 

Morning

Afternoon

Monday

08:30 – 11:20

14:50 – 17:30

Tuesday

08:40 – 11:10

15:10 – 17:30

Wednesday

08:30 – 11:10

14:50 – 17:30

Thursday

08:40 – 11:10

15:10 – 17:30

Friday

08:30 – 11:10

15:00 – 17:00

 

Extended Hours Clinics

Day

Time

Clinician

Extra Info

Monday

7.30am – 8.30am

HCA

Not vaccinations

Monday

6.30pm – 7pm

GP

X3 telephone calls only

Tuesday

7.30am – 8.30am

HCA

Not vaccinations

Thursday

7.30am – 8.30am

HCA

Not vaccinations

Friday

7.30am – 8.30am

Practice Nurse

Not vaccinations

 

From 1st July we are running extra clinics outside of our normal working hours.

Between 7.30am and 8am the practice building will be open only for patients with pre-booked appointments in the above clinics. We will not be carrying out any other routine duties such as answering the telephone, giving out prescriptions or making appointments.

If you have a pre – booked appointment in one of the above clinics please note you will have to ring the bell and the receptionist will let you in. If you need to cancel the appointment you would have to contact the practice the day before or use the MYGP app.

For the evening telephone slots on a Monday the building will not be open at all.


Push Doctor

 

We are keen to improve access at our practice as we are aware of issues raised by patients through the GP patient survey, Friends and Family Test and comments posted on NHS Choices.

In order to improve access we have commissioned 12 appointments per week from a service called Push Doctor. Push Doctor provides video consultations via an app at a range of times convenient to patients.

Push Doctor will provide consultations for a number of conditions including – tonsillitis, bite & stings, allergies, general fatigue, UTIs (no sample needed), skin conditions, medication reviews, mental health, general follow up review appointments.

If this is something you are interested in you can visit PushDoctor.co.uk/NHS to register or download the free Push Doctor app from the App store or the Play Store. Alternatively, pick up a leaflet in the practice.

For any further details please ask at the practice.


Salford Wide Extended Access Pilot 

Patients registered at our practice also have access to appointments in the evenings and weekends run at a number of different locations across Salford. The closest location to our practice is Walkden Gateway. There are GP appointments available, plus clinics for bloods, blood pressure, weight and cervical screening.  For more information or to book an appointment in one of these clinics please contact reception at the practice. 


Telephone Consultations

If you would like a telephone consultation with either the doctor or the nurse please ask the receptionist. Give her your telephone number and the doctor/nurse will ring you back. We are not able to give you a specific time that the doctor/nurse will call you back. You may still be asked to attend the surgery if the doctor thinks it necessary.


Chaperones

During your appointment with a doctor or nurse you are welcome to ask for a chaperone, this may be one of the nursing team but if they are unavailable a member of the reception staff can chaperone with your agreement. All staff have relevant training and checks to carry out this service.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you do not ring to cancel or cancel within 10 minutes of your appointment time the surgery may make a note of this non-attendance in your record. You can now also cancel pre-booked appointments via the MyGP App.  Please ask the receptionist for details.

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